Neurological Specialists (NSPC) is implementing a new appointment reservation fee policy starting February 1st, 2022. Moving forward, clients booking a first-time appointment will be charged a $50 charge to reserve their appointment. When clients show up for their appointment, the fee will be applied as credit for a copay or deductible, or if there is no balance, refunded or used for future credit.
Why am I being charged a $50 reservation fee for a new appointment?
Over the last number of years, no-show rates have been increasing. When a client does not show up for an appointment or cancel their appointment in advance, it impedes our ability to provide expeditious appointments to other patients that have an urgent
need for one and increases waiting times for everyone. Therefore, starting this year, clients booking a first-time appointment will be charged a 50$ charge to reserve their appointment.
What happens if I must cancel my appointment?
Clients canceling their appointment up to 4 pm the day prior to the scheduled appointment could reschedule at no extra cost and apply the reserve fee towards their next copay and deductible, or otherwise, if choose not to rebook could get a refund. For Monday appointments the cancellation must be called in by Friday 4 pm to avoid the fee.
What happens if I have a true emergency?
We will refund clients that did not show up either due to a true medical emergency to themselves or a close one. To obtain the refund please bring written proof from a health practitioner or facility to attest to the emergency. When inclement weather dictates office closure, patients will be rescheduled or refunded their fee. COVID+ status will also be allowed to reschedule/refund. Other emergencies such as car breakdown would be considered on a case-by-case basis (and would require
Did you know? If you are affected by COVID, there is no need to cancel your appointment, as we could convert you to telemedicine.
Does this apply to follow up visits?
No. At the moment we are not charging to reserve a follow-up. However, we will continue to apply a $50 no-show fee, that will be collected in the case that a patient does not cancel an appointment by 4 pm the day prior to their appointment for follow-ups.
What happens if I am late?
We will do our best to accommodate you although that is not always possible if you show up too late. An adult’s new appointment is 40 minutes and a Pediatric 60 minutes. If you show up after your appointment time a $50 fee will be applied.
We appreciate your kind understanding,
Staff of NSPC